Where can I view my current donations?
Sign in to our member portal to view and manage your donations by entering the email address you used to make your donation. From there, you’ll receive a “magic link” to your inbox that grants you access to the portal.
Why don’t I see all my donation history?
Only transactions since we started the membership portal are displayed. For most members, this is not a complete look at your donation history with The Narwhal. For a more comprehensive donation history, feel free to contact us at donations@thenarwhal.ca.
How do I update my credit card information for my recurring donation?
Sign in to our member portal. You’ll find a record of your donations to The Narwhal in the portal. Choose the active recurring donation and click change payment method.
A popup will appear where you can input your new credit card information and cardholder name.
After submitting your information, click Update Payment Method.
How do I cancel my recurring donation?
In the member portal, you will find a table with all of your payments and details.
Choose the active recurring donation that you would like to cancel and click on it to see the details.
Click on CANCEL CONTRIBUTION at the bottom and confirm the change.
Once cancelled, the status of your donation will be updated to “cancelled” in the portal, and you will receive a confirmation email after cancelling your membership.
How can I change the amount of my recurring donation?
Sign in to our member portal. Choose the active recurring donation that you want to modify and click on it to see the details.In the detail view, click Change billing details to input the amount.
Once you click Save, your next payment for your recurring donation will reflect the adjusted amount.
You’ll receive an email confirming the change to your membership.
